A
I work as the reception manager at my hotel.
A booking came in a few weeks ago with a note attached that a guest would be travelling with her deaf father. This note helped us in preparing for their arrival. As they would be here for a number of days, his daughter wanted to make his trip to Ireland as smooth as possible.
Upon seeing this note and knowing I would be the one to check them in, I decided to learn some very basic sign language. I greeted the guest in my usual fashion, asking for the surname on the booking. Once I heard the name，I immediately realized who was standing in front of me.
I had been learning for two weeks how to say: "Welcome to Ireland. My sign language is terrible, but please, if you need anything during your stay, just let me know and we will help you."
I smiled at the father and daughter in front of me. Turning to the father, I greeted him in ASL (American Sign Language) and began the bit I had learned for him. His daughter broke down crying and told me I was sweet. But the father just smiled and was so happy. Honestly, seeing his reaction was enough for me. It was absolutely worth the last few weeks of learning basic ASL.
Sadly, I wasn't working the day they checked out, but they left a gift for me, a small box with some chocolates and a book on ASL. Inside was a note saying: "Thank you very much for what you did. My father has been in amazing spirits from the time you checked us in and insisted we get you a gift before we left. You have no idea how much this meant to my father and me, and we can't thank you enough. You've made his trip very special with one simple gesture."
I cried for a solid five minutes when I came into work the next day and found this gift in my locker.
- The daughter left a note when booking the hotel in order to ______.
A. ask for special service for herself
B. give some useful advice to the hotel
C. express gratitude to the hotel manager
D. make her father's trip more comfortable
32. The daughter cried when they checked in because ______.
A. the author's sign language was really terrible
B. her father was unwilling to live in that hotel
C. she appreciated what the author had done for her father
D. the author wouldn't be working when they checked out
33. Seeing the father's reaction during check-in, the author probably felt ______.
A. thankful B. satisfied C. disappointed D. regretful
- From this passage, we can know that ______.
A. the author made the daughter's check-out smooth
B. the author was deeply moved by an unexpected gift
C. the daughter cried for five minutes before they left
D. the daughter asked the author to learn sign language